We want you to love your purchase. Every product we sell is 100% genuine, sourced directly from the manufacturer or an authorised Australian distributor.
Change of mind
Unopened, unused items in their original condition may be returned within 30 days of delivery. Return postage is at the customer’s cost, and a 15% restocking fee applies to cover processing. Please contact us first to arrange a return.
Opened products
For health and hygiene reasons, opened cosmetics and skincare can only be returned where required by law. Where an opened product is accepted for return, a 25% handling fee applies. As we cannot give medical advice, please check the ingredient list (and consult your doctor if needed) before using a product, especially if you have sensitive skin or allergies.
Faulty or damaged items
If an item arrives damaged or faulty, contact us within 7 days and we’ll arrange a replacement or refund. Nothing in this policy limits your rights under the Australian Consumer Law — you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
How refunds are made
- Refunds are issued to your original payment method (PayPal or card via PayPal), less any applicable restocking/handling fee.
- Original shipping charges are non-refundable except for faulty items.
- Free gift-with-purchase items must be returned unopened with the order.
- Clearance, demo or “customer return” items are sold as-is and are not returnable except where required by law.