Can I pick up my order?
We’re an online-only store — keeping prices low by skipping the costs of a retail shopfront — so all orders are delivered, not collected.
Do I need an account to order?
No — you can check out as a guest. Creating an account is optional and just lets you check out faster next time and view your order history.
Will I get marketing emails if I order?
Only if you choose to subscribe to our newsletter. We send just a handful of updates a year (around 10–15) about offers and new products, and you can unsubscribe any time.
How do I pay? Is it secure?
We accept PayPal, and you can also pay by credit or debit card through PayPal (no PayPal account needed — choose “Pay with a credit or debit card” at the PayPal screen). To use American Express, select PayPal then choose the card option. All payments are processed securely by PayPal over an encrypted (SSL/HTTPS) connection — we never see or store your card details.
I forgot my password
Click “Lost your password?” on the login page to receive a reset link by email. If you can’t access your email, contact us and we’ll help verify your account.
Can I change my email address?
Yes — log in, go to My Account, and update your email there.